Steve Harvey / Nephew Tommy

Question: Which carriers are supported?

Answer: Cingular, Sprint, T-Mobile and Verizon are currently supported.

Question: What is a "graphic" or "wallpaper" for my phone?

A graphic or wallpaper (often used interchangeably) is an image file which you can save to your phone and set as the background image which you will see when you open your phone or go to your "home" screen.

Question: How long should it take me to receive my download?

Answer: Receipt of the text message usually takes just a few seconds. The actual ringtone or wallpaper download process can take several minutes.

Question: What if my download is interrupted while in process?

Answer: We maintain a digital locker where your ringtone or wallpaper is stored for you. If the download is interrupted while in process, or you forget to save the item, you can simply reconnect to the download page using the original link we sent you. You will not be charged for an incomplete download.

Question: How do I get billed for a purchase of a ringtone or wallpaper?

Answer: When you successfully complete the download of a ringtone or wallpaper, you will receive a confirmation message to your phone letting you know that you have been charged the price of the ringtone or graphic ($2.49 or $1.99). The charge for your ringtone and/or wallpaper will show up on your monthly carrier mobile phone bill.

Question: I want my money back, who do I call?

Answer: Ringtone charges are placed on your monthly wireless service invoice. We cannot credit your bill for purchases you've made. However, if your ringtone was not received successfully, you will not be charged. If the download was interrupted while in process, or you forget to save the content item to your phone, you can simply reconnect to the download page using the original link we sent you. If you are charged for something you did not order, you can contact your wireless carrier for a credit. Please be sure that you were actually charged for the content item before contacting your wireless carrier.

Question: I clicked the purchase button at the bottom of the page after typing in my carrier and phone number with area code to purchase my selected mobile content, but I haven't received my download. What is the problem?

Answer: Make sure that WAP Push is enabled on your mobile phone. The way to enable this varies slightly depending on the manufacturer of your phone. Enabling WAP Push on your phone will usually require changing the WAP Push setting to "On", "Receive all", or "Allow all". Your service carrier can provide assistance if you believe your settings need to be changed to allow WAP Push.